Privacy Policy

Ludic Compass is committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal data. This Privacy Policy explains our practices regarding information gathered through our website and services.

1. Information We Collect

We collect information in the following ways:

• Contact Information: When you reach out to us via our contact forms or email, we collect your name, email address, and message content to respond to your inquiry.
• Diagnostic Interaction Data: As you use our diagnostic tool to identify what you're missing in mainstream games, we may collect information about which questions you answer and which game recommendations you view, to improve our matching accuracy and user experience.
• Usage Analytics: We may use analytics tools to understand how visitors interact with our site, including pages visited, time spent, and referral sources. This data is collected in an aggregated, non-personally identifiable form.
• Cookies and Similar Technologies: Our site may use cookies and similar tracking technologies to remember your preferences, maintain session information, and analyze site performance. You can control cookie settings through your browser.
• Device Information: We automatically receive information about the device you use to access our site, including IP address, browser type, operating system, and device identifiers, to ensure compatibility and security.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To deliver and improve our diagnostic tool and game recommendation matching service.
• To analyze site usage patterns and optimize user experience.
• To send you updates, newsletters, or promotional content (only with your consent).
• To detect, prevent, and address fraud, security issues, and technical problems.
• To comply with legal obligations and enforce our Terms of Service.

3. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share information with:

• Service Providers: We may engage third-party service providers (such as hosting providers, email services, and analytics platforms) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Contact information from inquiries is typically retained for up to two years. Diagnostic interaction data is retained to improve our service accuracy and is anonymized after twelve months. You may request deletion of your data at any time by contacting us.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your data.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to Withdraw Consent: If we rely on your consent to process data, you may withdraw that consent at any time.

As a service operating in Turkey, we comply with the Turkish Personal Data Protection Law (KVKK). If you are located in the European Union, we also comply with the General Data Protection Regulation (GDPR).

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

8. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including countries that may not have the same data protection laws. By using our site, you consent to the transfer of your information to countries outside your country of residence, which may include countries without equivalent privacy protections.

9. Third-Party Links

Our site may contain links to third-party websites and services that are not operated by Ludic Compass. This Privacy Policy applies only to our site and services. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a data breach, please contact us at:

• Email: hello@gamestuckdiag.pro
• Phone: +90 595 869 46 08
• Address: Eyüpsultan, Marmara Region, Turkey

We will respond to your request within thirty days or as required by applicable law.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our site and updating the "Last Updated" date below. Your continued use of our site following the posting of revised Privacy Policy means you accept and agree to the changes.